Mediator Resume

Lou Chang, Mediation & Arbitration - Sole Proprietor

Mediator, Arbitrator, Attorney

Mediator/Arbitrator/Neutral Services, Lou Chang ALC, 2003-Present; Partner, Kuniyuki & Chang, 1981-2002; Sole Practitioner, 1975-1981; Associate, Mattoch Kemper & Brown, 1973-1975.

Recognized by peers as one of Hawaii's "Best Lawyers" in the fields of Arbitration and Mediation (since 2005). 2024, 2023 and 2018 Honolulu Mediation Lawyer of the Year, Lawyer of the Year, 2016 Arbitration, Lawyer of the Year, 2013, Alternative Dispute Resolution. 50+ years of experience as a civil and commercial attorney concentrating in litigation, mediation and arbitration of business, construction, commercial, corporate, partnership, limited liability company dissolution and governance disputes, non competition, unfair and deceptive competition and business practices disputes and claims, real property, condominium, co-ops, banking, financial services, securities and investments, secured transactions, workouts and transaction restructuring, estate and trust, franchising and franchisor and franchisee disputes, hotel and property development and management and professional malpractice, property, casualty and personal injury and liability claims, intellectual property trademark and copyright infringement. Practice in construction law included representation of owners, developers, design professionals, sureties, contractors, subcontractors, and suppliers involving a wide range of public and private residential, commercial, and industrial projects (custom homes, high-rise condominiums, planned unit developments, hotels, warehouses, restaurant, food processing and production facilities). Handled disputes involving a broad range of design and construction deficiencies, insurance coverage, changed conditions, change orders, bond claims, material failures, product defects, contamination, and other issues. Commercial practice included property, corporate, partnership, LLC, professional liability (broker, architect, engineer, accountant, medical), franchise, leasing, bank and financial services, secured transactions, workouts and labor and employment matters. Franchise matters have included the representation of franchisors and franchisees in franchise contract matters involving the preparation and registration of Franchise Disclosure Documents and Franchise Agreements documentation, franchisee transfer, non-performance, non-payment and breach matters.

Mediator since 1984. Cases involve a wide range of contract, design and construction deficiency and surety claims related to private and government construction projects; business and commercial disputes; franchise, family business, real property, probate and partnership disputes, professional liability, personal injury, premises liability and tort claims. Mediation of labor and employment matters related to discharge, discipline, contract interpretation, interest and impact bargaining, wages, benefits, hazard pay, job classification, postings, layoff, bumping, promotion, health and safety, subcontracting, workplace violence, discrimination and sexual harassment issues. Labor & Employment Arbitration, Mediation and Fact Finder: Panel arbitrator under various public and private sector collective bargaining agreements. Arbitrations of labor and employment matters have included interest, discipline and termination grievance arbitrations concerning wages, FLSA, benefits, attendance, theft, workplace violence, dishonesty, job performance, conduct, violations of work rules, drugs, discrimination, harassment, statutory rights and contract interpretation issues. Mediation matters have involved interest, impact bargaining, discipline and contract interpretation matters and at will wrongful termination, EEO, Worker Compensation, Workplace violence, whistle-blower, sexual discrimination, age and ethnicity discrimination and sexual harassment.

Mediation-Arbitration of hotel industry collective bargaining discipline, contract and interest disputes, 2013 to date. Mediator of numerous and varied, simple, complex and multi-party construction and design deficiency cases since 1984, ranging from single family residential, condominium, subdivision, industrial, commercial, high-rise and public works projects in Hawaii, Guam and the mainland United States. Mediator and co-mediator of business and commercial matters, hotel/resort contract disputes, hotel ground lease controversies following hurricane damage and conflict between municipal mayor and county council. Mediator of family business and inter-generational disputes over transition and liquidation. Mediator of construction design deficiency and surety bond claim concerning a government water treatment facility. This mediation involved multiple parties, including the government agency, design professional firms, the general contractor, sub-contractor, supplier and surety. Co-mediator of wrongful termination of employment related claims involving a non-profit service agency and its Executive Director. Mediator of double wrongful death action. Mediator of property, premises and personal liability claims. Mediation of breach of contract and fiduciary obligation claims between title and escrow company, selling and purchasing principals and fidelity bonding company. Mediator of probate, trust and guardianship issues between feuding siblings, mother and grandchild. Sole mediator of labor and employment discharge, discrimination (Title VII and ADEA) and harassment claims, family business and professional liability matters.

Mediation should empower parties to control, craft, and customize their own solutions upon terms that fit their needs, interests, circumstances, hopes and dreams. Mediators should be flexible, creative and adaptable in style and approach, adapting problem solving, facilitative, relationship building, transformative and evaluative styles and strategies to fit the parties and issues involved. Mediation should be tailored to the business, psychological and emotional needs and circumstances of the parties. Mediation should be flexible, prompt, practical, private, confidential, cost effective and efficient. Mediators facilitate productive exchange of information, positive communications and help parties identify potential and creative solutions.

Virtual, In-Person and Hybrid Arbitration and Mediations Synchronous and Asynchronous Online Mediations

University of California at Berkeley School of Law (JD-1973); University of Hawaii (BA, Phi Beta Kappa-1969).

Admitted to the Bar: Hawaii (1973); U.S. District Court: District of Hawaii (1973).

National Academy of Arbitrators Chair, Advocate Continuing Education sub-committee and Program Committee, 2025; American Arbitration Association (Past Board of Directors); Hawaii State Bar Association (Alternative Dispute Resolution Section, Past Co-Chair; Labor and Employment Section); Labor and Employment Relations Association (Hawaii Chapter); Association of Conflict Resolution (Hawaii Chapter, Past Board Director, Past President); Society of Professionals in Dispute Resolution (Past Director; Commercial Sector, Past Co-Chair; Qualification Commission). Conflict Resolution Alliance, Industrial Relations Research Association.

Momentum Makers and Impasse Breakers: Practical Mediation Tools. Dispute Resolution Journal, January, 2020. Tactics, Tools, Techniques and Contingent Moves for Mediators and Facilitators, a compendium compiled by Peter S. Adler, PhD and Lou Chang, Esq., 2020. Trouble in the World of Hawaii Arbitration Due to Vacature for Arbitrator Nondisclosure, Hawaii Bar Journal, 2017; The Revised Uniform Arbitration Act and its Impact Upon the Collective Bargaining Process, Hawaii Bar Journal, 2014. "Arbitration of Employment and Labor Disputes", The Executive Education Council 2013; Impasse Avoidance Strategies in Mediation, 2013. "Pain Anger Denial," An ACR-Hawaii skills building workshop for mediators, 2011; "A Brief History of Mediation in Hawaii," HAWAII BAR JOURNAL, 2011; "ADR Retrospective in Hawaii," Center for ADR 2010; "Strategizing for Successful Mediation," Hawaii State Bar Association, 2010; Faculty, "Labor Arbitration Advocacy," AAA, 2010; "Arbitrator Duty of Disclosure and Vacatur," Hawaii State Bar Association Litigation Update Seminar, December 2007; "How to Keep Construction Projects from Going Bad in Hawaii: Resolving Them if They Happen," 2007; "Easy, Efficient, Economical User Friendly," Arbitrations, Dispute Resolution Journal, May-July, 2006, Employment and Labor Arbitration Seminar, Hawaii State Bar Convention, 2006; "Construction Issues in Hawaii," August, 2003; Arbitration Advocacy Program, Federal Mediation and Conciliation Service, July 2002; "Mediation: Growing Applications of an Old Art," HAWAII BAR JOURNAL, vol. 1, no. 13, July 1998; "Impasse Avoidance Strategies in Mediation," 1999; "Arbitration Express, Some Strategies for Accelerating Arbitration," Society of Professionals in Dispute Resolution Conference, 1998; "Mediation and Arbitration in Hawaii," Parts I and II, BUILDING MANAGEMENT HAWAII, 1991. SPEAKING ENGAGEMENTS: Mediation Strategies to Bridge the Divide, Judicial Conference Training, 2024, Negotiating and Mediating with Hot Heads, Bullies and High Conflict Personalities, University of Hawaii, Richardson School of Law (2023), Managing Emotions and Difficult Tactics, Appellate Mediation Program and Community Mediation Centers (2023), Mediation and Conflict Management Master Class, Mediation Center of the Pacific, 2023; Managing Cultural Conflict, University of Hawaii, 2018; The Art of Mediation: Mediation Strategies, 2017; How to Practice Civility, Hawaii State Bar Assoc. Litigation Section, 2015. "Breaking Bad: Tools for Advocates and Mediators when Negotiations Get Stuck", AAA, San Francisco, 2014. "Arbitration of Employment and Labor Disputes", The Executive Education Council 2013; "Breaking Impasse" and "Joint Opening Statements in Mediation," Advanced Mediation and Advocacy Skills Institute, ABA, Dispute Resolution Section, 2011; "Building Rapport and Earning Trust in Mediation," Center for Alternative Dispute Resolution, 2011; " Apology and Forgiveness for Mediators," Mediation Center of the Pacific, 2011; "Ethics in Arbitration," Hawaii State Bar Association CLE program, 2011; "Conflict Resolution and Risk Management in the Construction Industry," University of Hawaii, School of Architecture, 2010; Contributing Faculty, "Overcoming Impasse in Mediation," Thailand Judiciary Trainings, Richardson School of Law, University of Hawaii, 2008/2010; Cross Cultural Conflict Resolution, Hawaii Pacific University, 2010; Advanced Mediator Training, Mediation Center of the Pacific, Cultural Sensitivity in Conflict Resolution Design 2010; faculty, Federal Court Mediation Panel, 2007; faculty, "Conflict Management for Design Professionals," University of Hawaii School of Architecture, 2007; faculty, "Advanced Mediation and Facilitation," University of Hawaii, Program on Conflict Resolution, 2003, 2005, 2006.

Oahu, Hawaii.

Hourly Rate: $395.00 Daily Rate: Not provided Study Rate: $395.00/hr Cancellation: $1,800.00/Day Cancellation Period: 7 Days Comment: Plus general excise tax and actual travel related expenses for service in the continental United States and Pacific Region. No charge for travel time or for travel expenses in the continental United States and Pacific Region for hearings of four days or more. No charge for travel time or for travel expenses for service throughout the islands of Hawaii. Fees apply to mediator preparation, meetings, study, communication and correspondence time expended in connection with the mediation matter. Cancellation charges of $1800.00 per day when less than 7 days notification of cancellation is provided.

English

United States of America

Honolulu, Hawaii