Mediator Resume

Accomplished mediator and facilitator specializing in labor, employment, and organizational disputes across corporate, government, and nonprofit sectors. Experienced in collective bargaining, executive and workplace conflict, contract and policy negotiation, and multi-party facilitation. Combines legal precision with strategic insight to manage complex dynamics, strengthen communication, and deliver durable resolution. Recognized for clarity, neutrality, and results-driven execution, paired with a relatable presence that builds trust, fosters rapport, and secures genuine cooperation.

Kayla Mack LLC (Mack Mediation) - Mediator, Facilitator, Consultant

Facilitator, Mediator & Consultant, Kayla Mack LLC, 2025-Present; Strategy Coordinator & Mediator, Federal Mediation & Conciliation Service (Office of National Projects), 2022-2025; Commissioner, Federal Mediation & Conciliation Service (Northwest Regional Office), 2017-2022; National Representative (Labor Attorney), American Federation of Government Employees, 2010-2017.

Accomplished conflict resolution professional with more than fifteen years of combined experience in mediation, negotiation, labor and employment relations, organizational consulting, and facilitation across corporate, government, and nonprofit environments. Work spans complex labor-management negotiations, executive and workplace disputes, collective bargaining, policy development, and large-scale stakeholder processes. Background includes extensive collaboration with counsel, human resources, executive leadership, and union representatives to design durable solutions, manage organizational risk, and strengthen communication systems. Experience includes leadership of multi-party processes involving high-stakes contract negotiations, federal and state rulemaking, and organizational reform initiatives. Skilled in stakeholder assessment, process design, and implementation of conflict management frameworks that align operational objectives with relationship goals. Combines legal and strategic acumen with an ability to read interpersonal dynamics, translate competing interests, and facilitate informed decision-making in demanding environments. Representative sectors include government, healthcare, manufacturing, utilities, education, energy, aviation, food production, law enforcement, and transportation. Known for precision, adaptability, and a results-oriented approach that transforms complex conflict into practical, sustainable outcomes.

Mediator and facilitator with deep expertise in labor, employment, and workplace disputes across unionized, corporate, and public-sector environments. A decade mediating over a thousand collective bargaining negotiations, grievance and disciplinary cases, executive employment conflicts, discrimination and EEO claims, and class-based or systemic workplace matters. Known for managing sensitive, high-stakes disputes with discretion, structure, and balance. Extensive experience leading multi-party mediations involving unions, management teams, and government representatives on issues ranging from contract terms and compensation to workplace policy and organizational reform. Skilled in process design and negotiation management that untangles complexity, restores communication, and produces durable agreements. Former attorney for both labor and employer, and negotiator with firsthand insight into party strategy, contract administration, and organizational dynamics. Recognized for neutrality, preparation, and clarity - building rapport quickly, managing tension with precision, and guiding parties toward results that restore functionality, trust, and forward progress.

Extensive experience mediating a wide range of labor, employment, and workplace disputes, including collective bargaining negotiations addressing wages, benefits, scheduling, staffing, safety, and working conditions, as well as initial and successor contracts for public- and private-sector unions. Regularly mediates grievance and disciplinary matters involving suspensions, terminations, contract interpretation, and management rights, along with employment disputes concerning discrimination, retaliation, harassment, accommodation, and hostile work environment claims. Skilled in class-based cases, executive employment and separation agreements, wage and hour matters, and performance management or workplace culture disputes. Additional experience includes multi-party labor and employment negotiations, joint labor-management committees, and policy development processes through formal negotiated rulemaking and consensus-building forums. Also mediates organizational and leadership team conflict, governance and communication breakdowns, and disputes involving contract compliance and employee relations strategy. Across all engagements, processes are designed to clarify issues, rebuild communication, and achieve durable, actionable resolutions that strengthen long-term working relationships.

I approach mediation as both an art and a discipline, equal parts structure and humanity. Each case deserves preparation, purpose, and presence. I do not view the mediator’s role as passive or ornamental; I am hands-on, highly engaged, and deeply invested in helping parties make real progress. My work begins well before the session, with careful review of submissions, targeted pre-session conversations, and thoughtful process design tailored to the people, the conflict, and the context. During mediation, I balance facilitation with evaluation, adjusting as the dynamics and needs evolve. I ask hard questions, test assumptions, and help parties see patterns and possibilities they may have missed. I believe in clarity, candor, and forward movement, but always delivered with respect and empathy. My style is calm, focused, and strategic, aimed at creating a space where people can speak honestly, think clearly, and move toward resolution with confidence. I take my responsibility seriously. People come to mediation at pivotal moments, and I consider it an honor to guide them through those moments with skill, steadiness, and care. My commitment is to the integrity of the process and the quality of the outcome: that every participant feels heard, respected, and better equipped to move forward, whatever resolution they reach.

Extensive experience conducting mediations, facilitations, and meetings in fully virtual and hybrid formats. Highly proficient in the use of online platforms including Zoom, Microsoft Teams, Google Meet, RingCentral, and GoToMeeting, as well as secure document-sharing and electronic signature tools. Comfortable managing multi-party sessions, confidential caucuses, and document exchanges in virtual settings while maintaining professionalism, confidentiality, and flow. Fully equipped and willing to conduct mediations, pre-hearing conferences, and joint sessions virtually or in hybrid form, with the same level of engagement, preparation, and presence as in person.

South Texas College of Law (JD, cum laude - 2009); University of Wisconsin (BA, Political Science & Sociology, with honors - 2005).

Impact Associates; National Association of Certified Mediators; Association for Conflict Resolution; Rocky Mountain Labor & Employment Relations Association; Colorado Bar Association’s Alternative Dispute Resolution Section.

Hourly Rate: $300.00 Daily Rate: Not provided Study Rate: $300.00/hr Cancellation: Not provided Cancellation Period: 21 Days Comment: Compensation rates, established by the AAA, are set forth in the applicable Consumer Mediation Procedures.

Lakewood, Colorado